Help
The calendar doesn’t show in my cart
In Shopify, open Online Store › Themes › Customize. Under App embeds, turn on Whenly checkout guard; on the Cart page, add the Whenly delivery date block. Whenly’s home page has buttons that open both places, and the Health page checks them for you. The block is added at the bottom of the cart page: drag Whenly’s section above the subtotal, so buyers choose a date before they see Check out.
How do buyers see their date after checkout?
Add Whenly’s block to the Thank you and Order status pages: Settings › Checkout › Customize, choose the page at the top and add the Whenly app block. Buyers then see their date, add it to their calendar and, with Pro, change it. The links are also on Whenly’s home page.
My theme has a cart drawer. Do buyers still have to choose a date?
Yes. With the checkout guard on, pressing checkout in a drawer opens Whenly’s calendar first. If a theme does something unusual, checkout itself still stops orders without a valid date and sends the buyer back to the cart with a short message. You can turn this off in Settings › Checkout protection.
How do I add Whenly to Shopify POS?
With Business, open Point of Sale › Settings › POS app in your Shopify admin, choose a page of the smart grid, click Add tile, pick Whenly and save. The tile shows how many deliveries and pickups are due today; tap it to see the list and mark orders ready or done.
Where does the line on the product page go?
Add the Whenly earliest delivery block to the product template and drag it under the price. In Horizon-based themes it is added at the bottom of the product section at first.
How do I charge for delivery, or make it free above an amount?
Delivery fees come from Shopify: Settings › Shipping and delivery › Local delivery, where you can set prices by order value and free delivery above an amount. Whenly doesn’t change them. For extra charges by time window, day or same-day orders, use Settings › Surcharges in Whenly (Pro).
How do I close a day or a holiday?
Settings › Holidays and closed dates: add public holidays for your country in one click, or any single date. Days you’re closed every week are under Schedule › Open days.
A buyer wants another day. Can I move the order?
Yes: on the order page in Shopify (the Whenly block) or in Whenly’s calendar. With Pro, buyers can change the date themselves on their order status page until the time you choose.
Do buyers get a reminder?
With Pro, turn on Settings › Reminder e-mails. Buyers get an e-mail the day before, in their language, with a link to their order; replies go to your store’s contact e-mail. Use “Send me a test” to see it.
What does the free plan include?
Everything you need for delivery and pickup dates, up to 100 orders a month. Past that, your store keeps working: buyers still choose dates and every order still gets one. Only if you go over two months running do Whenly’s calendar, lists, exports and date changes lock until you upgrade or the next month starts. Pro ($14.99/month) and Business ($29.99/month) have no order limit.
Does Whenly keep my buyers’ data?
Whenly keeps order numbers, dates, time windows and a postal code. Names, addresses, phone numbers and e-mail addresses are read from Shopify only when a page or e-mail needs them, and aren’t stored. See the privacy policy.
Something isn’t working
Open Whenly’s Health page first: it checks the setup and can fix most problems in one click. Otherwise write to [email protected] with your store’s address; we answer within two business days, and within a day on Pro and Business.